Regional insurtech Igloo has launched a new direct-to-consumer platform, igloo.co.id, in Indonesia.
The igloo.co.id provides information on coverage and policies, enabling consumers to purchase motorcycle, car, pet, and travel insurance from top providers, including Zurich, Sompo, SinarMas, and Oona.
The platform offers features such as Fast Quotes, Buy-Now-Upload Later for document submission, and claims support to assist users throughout the process.
Since its soft launch in May 2023, igloo.co.id has attracted nearly 20,000 monthly visitors, with Igloo incorporating customer feedback to refine the platform.
Support is also available through WhatsApp, telesales, and digital-only channels.
This expansion builds on Igloo’s experience with business-to-business-to-consumer and business-to-agent insurance models.
The launch is part of Igloo’s strategy to increase insurance penetration in Indonesia, where coverage remains low at just 2.7%, according to the Financial Services Authority.
“igloo.co.id empowers consumers to explore, learn about, and select the insurance products that best suit their needs. By doing so, we are able to tackle the critical challenges of accessibility and information transparency that have traditionally hindered insurance adoption in the country.
Throughout the soft launch period, we discovered that customers valued straightforward purchase processes and reliable customer service and we’ve incorporated these insights to create a platform we are proud of.”
said Raunak Mehta, CEO of Igloo.
Featured image credit: Edited from Freepik